New technology has often provided the edge for many in business. However, the panacea of technology has often proven elusive. Witness the dramatic decline of General Motors in the 1980's despite a massive investment in technology. The recent "dot com" debacle provides even more compelling testimony. Could it be that the key to personal and organizational effectiveness lies elsewhere?

Leadership Consultants International, Inc. is dedicated to the premise that breakthrough results are a function of communication. By altering our view of ourselves, others and our organizations, a powerful reservoir of energy, vision, and talent will be unlocked making it possible to fulfill our most ambitious expectations.

LCI's founder, the nationally respected speaker Joan S. Smith, inspires listeners to go beyond "conventional wisdom" and challenge the way they "see" and "hear" the world. By sharing her personal experiences as an entrepreneur, educator, businesswoman, seminar leader and consultant, people are left with a fresh perspective of what is possible in their work– a quantum leap in results and an experience of satisfaction, accomplishment and self-expression.

1. Establishing Trust in a World of Uncertainty – Having relationships at work where you feel confident and act with certainty is a function of a specific type of conversation. In this presentation, we will examine the foundation of these conversations.

2. Transforming Complaints into Possibilities – Dealing with frustrations in the workplace is normal. In this presentation, you will be taught some specific tools that allow you to deal with these frustrations more powerfully through communication.

3. Sales Effectiveness – By focusing on how we listen to prospects and ourselves, truly remarkable insights are gained into sales effectiveness.

4. The Leadership Challenge – What are you listening for? This presentation examines ways of thinking that allow you to develop and train leaders in your organization.